GDPR Compliance

Our Commitment to GDPR

juniper-wave is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take the protection of personal data seriously and have implemented appropriate measures to ensure compliance with data protection legislation.

Data Controller

For the purposes of data protection law, juniper-wave acts as the data controller for personal data collected through this website and in connection with our consulting services. This means we determine the purposes and means of processing personal data.

Contact details:
juniper-wave
45 Colmore Row
Birmingham, B3 2AA
United Kingdom
Email: [email protected]

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights in relation to your personal data:

Right to Be Informed

You have the right to be informed about the collection and use of your personal data. This is provided through our Privacy Policy and this GDPR compliance page.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a subject access request. We will respond to such requests within one month of receipt.

Right to Rectification

You have the right to request correction of personal data that is inaccurate or incomplete. We will respond to rectification requests within one month.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected, or when you withdraw consent. This right is not absolute and may be subject to legal obligations to retain data.

Right to Restrict Processing

You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of your data or object to processing based on legitimate interests.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

Rights Related to Automated Decision-Making

You have rights in relation to automated decision-making, including profiling, that produces legal or similarly significant effects. We do not currently engage in automated decision-making of this nature.

Exercising Your Rights

To exercise any of your rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to valid requests within one month, though this may be extended by two months for complex requests.

There is no fee for exercising your rights, except where requests are manifestly unfounded or excessive, in which case a reasonable fee may be charged.

Data Processing Activities

We process personal data for the following purposes:

• Service delivery: To provide energy consulting services as contracted with clients
• Enquiry handling: To respond to website enquiries and consultation requests
• Business administration: For invoicing, record-keeping, and contractual purposes
• Website analytics: To understand how visitors use our website and improve user experience
• Legal compliance: To comply with applicable laws and regulations

Legal Bases for Processing

We rely on the following legal bases for processing personal data:

• Consent: For marketing communications and optional cookies
• Contract: For processing necessary to deliver our consulting services
• Legitimate interests: For business administration, security, and website improvement
• Legal obligation: For compliance with regulatory requirements

Data Security Measures

We implement appropriate technical and organisational measures to protect personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection
• Secure disposal of personal data when no longer needed

Data Breach Procedures

In the event of a personal data breach, we have procedures in place to:

• Detect and investigate potential breaches promptly
• Notify the Information Commissioner's Office within 72 hours where required
• Notify affected individuals where the breach is likely to result in high risk to their rights
• Document all breaches and remedial actions taken

Complaints

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update this GDPR compliance information from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.