Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
Introduction
juniper-wave ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consulting services.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide when you:
- Complete contact forms or consultation requests
- Subscribe to our newsletter or communications
- Engage our consulting services
- Correspond with us via email or other channels
This information may include your name, email address, organisation name, job title, and details about your energy requirements or business operations.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website or source
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To deliver and manage our consulting engagements
- To send administrative communications about your account or services
- To improve our website and service offerings
- To analyse website usage patterns and optimise user experience
- To comply with legal obligations and protect our rights
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal obligation: Where processing is necessary to comply with legal requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers: With trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements
- Professional advisors: With lawyers, accountants, or insurers where necessary
- Legal requirements: Where required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the context and our legal obligations.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data in certain circumstances
- Object to processing of your personal data
- Request restriction of processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. Where we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
juniper-wave
45 Colmore Row
Birmingham, B3 2AA
United Kingdom
Email: [email protected]